Privacy Policy
Your privacy matters to us. This policy explains what data we collect, how we use it, and how we keep it safe.
Last updated: June 2026
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number, and role (buyer, seller, agent, or owner).
Property Data
Property listings include location details, descriptions, photos, pricing, and verification notes submitted by owners and agents.
Payment Information
Transaction records including payment amounts, methods, dates, and statuses. We do not store credit card numbers — payments are processed through secure third-party providers (Stripe, MTN MoMo, Airtel Money).
Usage Data
We automatically collect information about how you interact with the Platform, including IP address, browser type, pages visited, time spent, and referring URLs.
2. How We Use Your Information
We use your information to:
- •Provide, maintain, and improve our services.
- •Process transactions and manage escrow payments.
- •Verify property listings through authorized agents.
- •Send transactional emails (verification, receipts, updates).
- •Detect and prevent fraud, spam, and abuse.
- •Comply with legal obligations under Rwandan law.
- •Improve user experience through analytics and feedback.
3. Data Sharing
We do not sell your personal data. We may share information with:
- •Property buyers/sellers: When a transaction is initiated, relevant contact details are shared to facilitate the deal.
- •Verified agents: Assigned agents receive property details to perform verification visits.
- •Payment processors: Stripe, MTN MoMo, and Airtel Money receive transaction data as needed to process payments.
- •Legal authorities: When required by law, court order, or to protect the safety of our users.
4. Data Security
We implement industry-standard security measures to protect your data:
- •SSL/TLS encryption for all data in transit.
- •Encrypted storage for sensitive data at rest.
- •Regular security audits and vulnerability assessments.
- •Limited access controls — only authorized personnel can access user data.
- •Secure database hosting on encrypted cloud infrastructure.
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage users to use strong passwords and enable two-factor authentication where available.
5. Your Rights
You have the right to:
- •Access your personal data and request a copy.
- •Correct inaccurate or incomplete data.
- •Delete your account and associated data (subject to legal retention requirements).
- •Object to certain processing of your data.
- •Withdraw consent where processing is based on your consent.
To exercise these rights, contact us at dushimimanaelie@kalohouse.com.
6. Cookies & Tracking
We use cookies and similar technologies to:
- •Maintain your session and keep you logged in.
- •Remember your preferences and language settings.
- •Analyze usage patterns to improve the Platform.
- •Detect and prevent fraudulent activity.
You can manage cookie preferences through your browser settings. See our Cookie Settings page for more details.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Specific retention periods:
- •Account data: Until you delete your account, plus 30 days for backup recovery.
- •Transaction records: 7 years as required by Rwandan financial regulations.
- •Property listings: Until delisted, plus 1 year for dispute resolution.
- •Support tickets: 2 years after resolution.
8. Children's Privacy
Kalohouse is not intended for users under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your data, reach out to our privacy team.